Terms of Service

1. SCOPE:

   1. JioTransfer is a web based portal (‘Portal), provided by Jio Platforms Limited and/or its affiliates (“Company”, “we,” “us” and “our”) located at 101, Saffron Near Centre Point, Panchwati 5 Rasta, Ambavadi Ahmedabad GJ 380006 IN.

   2. The Portal is designed and made available by the Company and /or its affiliates to provide its users,

      1. services to upload and share documents, text, messages, audio, contacts, photos, music, videos, etc. (the "Content" ) through a link and/or such link which can be sent through an email; and

      2. such other services as may be provided by the Company from time to time (collectively known as “Services”) on any browser available on desktop monitors, mobile phones, smart tablets etc.

   3. Your (“you”, “your” or “user”) use of the Portal is subject to these Terms and Conditions (“Terms”).

   4. Your use of the Portal requires that you agree to these Terms and the privacy policy of the Portal. By registering or signing up to the Portal, or otherwise having access to, receiving, and/or using the Portal, you acknowledge to have read, understood and you consent to be governed and bound by these Terms and the privacy policy of the Portal. If you do not understand the Terms or the privacy policy of the Portal, or do not accept any part of them, then you should not use the Portal.

   5. The Terms are an electronic record in terms of the Information Technology Act, 2000 (as amended / re-enacted) (“IT Act") and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Guidelines for Intermediaries and Digital Media Ethics Code) Rules, 2021, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of Portal. This electronic record is generated by a computer system and does not require any physical or digital signatures.

   6. In providing the Services, Company is merely acting as a passive conduit to facilitate storage, transfer of the Content (defined hereinafter) by you and therefore JPL is an intermediary ("Intermediary") under the Information Technology Act, 2000 as amended and the relevant rules made thereunder.

2. PRIVACY AND PROTECTION OF PERSONAL INFORMATION:

   1. Please refer to the privacy policy of the Portal available here.

3. MODIFICATIONS:
   1. Modifications of the Terms:
      

      The Company reserves the right to change the Terms under which the Services are offered, including but not limited to the charges, if any, associated with the use of the Services. The Terms may be further modified based on changes in the business, legal and regulatory requirements and will be updated online. We will notify you whenever any change to the Terms are made. You are encouraged to periodically visit this page to review these Terms and any changes to it.

   2. Modifications of Services:
      

      The Company reserves the right to add, modify or delete any content or features available in the Services at any time at its sole discretion.

4. LINKS TO THIRD PARTY SITES AND APPLICATIONS:

   1. The Portal may contain links to other web sites/applications ("Linked Sites"). The Linked Sites are not under the control of the Company and the Company is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site or any information transmitted on a Linked Site. The inclusion of any link does not imply endorsement by the Company of the site or any association with its operators.

   2. Any dealings with third parties (including advertisers) included within or available via a link from the Portal or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. The Company shall not be responsible or liable for any part of any such dealings or promotions.

   3. You acknowledge and agree that the use of any Linked Sites is governed by such third party’s terms of use, license agreement, privacy policy, or other such agreement. THE COMPANY DISCLAIMS ANY AND ALL RESPONSIBILITY FOR ANY DISCLOSURE OF INFORMATION OR ANY OTHER PRACTICES OF ANY THIRD PARTY. THE COMPANY EXPRESSLY DISCLAIMS ANY WARRANTY WITH RESPECT TO YOUR PERSONAL OR OTHER INFORMATION THAT MAY BE COLLECTED, PROCESSED, SHARED OR RETAINED BY ANY THIRD PARTY

5. INTELLECTUAL PROPERTY RIGHTS:

   1. The Company shall own title, interest and rights, including all related intellectual property rights, in/of the Portal including but not limited to object code of the Portal, features of services, which is/are protected by the applicable laws except the content owned by the user. You acknowledge that such ownership shall include all intellectual property rights arising from any suggestions, enhancement requests, recommendations or other information provided by the user, whether in the course of use of the Portal, your Device or otherwise.

6. CONTENT:

   1. You represent and warrant that all Content uploaded by you shall be either owned by you or you have valid authorization/license to manage the Content and the Content does not violate anything contained in this Terms. You represent and warrant that during the entire period that you will avail the Services, you will have all rights necessary to upload the Content and share the same with third parties through the Services at your sole risk and liability and use of the Content as contemplated in this clause, will not violate any law or any rights of any third parties. The Company disclaims any and all liability in connection with the Content. You agree that you, and not the Company, is entirely responsible for all of the Content that is transmitted, hosted, uploaded, posted, via Portal and/or the Portal. You assume all risks associated with use of the Content uploaded by you.

   2. The Company shall not have any rights with respect to the Content uploaded by you except for the limited rights to use, access, and retain your Content in order to provide the Services to you.

   3. You have initial control over who may access your Content. However, if you share the Content in public areas of the Services, through features that permit public sharing, or share the Content privately through the Services with persons of your choice, you agree that anyone with whom you have shared Content may, reproduce, distribute, display, transmit or otherwise communicate the Content, or any part thereof, with others, through the Service, or otherwise. If you do not want your Content to be shared/viewed by people at large, please do not use the Services to share your Content.

   4. You agree that you will not upload on the Services, any Content that is contrary to the Terms, the Privacy Policy, or any other policy of the Company, as updated from time to time, or that is contrary to applicable laws and regulations. If any such Content is uploaded on the Services and in your account in any manner and for any reason whatsoever, you shall ensure that such Content is deleted from the Services and your account immediately.

   5. You acknowledge and agree that you are responsible for knowing, protecting, and enforcing any intellectual property rights you hold in any Content uploaded to the Service, and that the Company cannot do so on your behalf.

   6. You acknowledge that Company is only an Intermediary with respect to all Content. On receipt of a complaint from anyone that your Content allegedly infringes the intellectual property rights of a third party, or violates the restrictions as stated in this Terms, Company may remove or disable access to your Content, with or without prior notice to you.

7. USE LIMITATIONS:

   1. Services offered by the Portal are intended solely for the purpose of availing Services provided by the Portal. You may not distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or Services offered by the Portal.

   2. As a condition of your use of the Portal, you warrant to the Company that you will not use the Application for any purpose that is unlawful or prohibited by these Terms. You may not use the Portal in any manner which could damage, disable, overburden or impair the Services or interfere with any other party's use and enjoyment of the Portal.

   3. The Portal allows you to :-

      1. share/ receive Content up to a maximum total capacity (which includes total size of the Content, number of files uploaded/ downloaded);

      2. share transfer link upto such maximum number of transfers and emails per day;as decided by the Company from time to time.

   4. The link to access uploaded Content is valid for a limited period of 7 (seven) days after which the ability to download expires. After the expiry period JioTransfer will permanently delete the uploaded files. These files will not be available nor retrievable anymore.

   5. You are not entitled to use any kind of measures, mechanisms or tools (software or hardware) that could interfere with the functioning of the Portal or any of its Services.

   6. You may not use the Services and/or Portal if

      1. you have been convicted of any offence under applicable law;

      2. if you are under the age of 18 years; and/or

   7. You agree that you will not upload on the Services, any Content that is contrary to the Terms and Conditions and the Company’s content guidelines, the Privacy Policy, or any other policy of Company, as updated from time to time, or that is contrary to applicable laws and regulations. If any such Content is uploaded on the Services and in your account in any manner and for any reason whatsoever, you shall ensure that such Content is deleted from the Services and your account immediately.

8. GENERAL:

   1. To share your Content you need to upload it and provide us with your e-mail address. You can provide us with a limited e-mail addresses of the recipient(s) or choose to distribute a download link yourself either through Gmail or Facebook. If you use file transfer you will not be informed of any downloads.

   2. By using our Services you hereby agree to ensure that the explicit prohibitions mentioned in section 8.4 are at all times adhered to.

   3. Use Restriction: You must not access the Portal if you are a person who is either barred or otherwise legally prohibited from receiving or using the Service or any Services under the laws of India.

   4. You shall not host, display, upload, modify, publish, transmit, update or share any information which:

      1. Belongs to another person and to which you do not have any right to;

      2. Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act 1986;

      3. Is misleading in any way;

      4. Is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;

      5. Harassing or advocates harassment of another person;

      6. Involves the transmission of “junk mail”, “chained letters”, or unsolicited mass mailing or “spamming”;

      7. Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;

      8. Infringes upon or violates any third party’s rights (including, but not limited to, intellectual property rights, rights of privacy or rights of publicity);

      9. Promotes an illegal or unauthorized copy of another person’s copyrighted work;

      10. Provides instructional information about illegal activities such as making and/ or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;

      11. Solicits gambling or engages in any gambling activity which we in our sole discretion believe is or could be construed to be as illegal;

      12. Harms minors in any way;

      13. Violates any law for the time being in force;

      14. Impersonates another person;

      15. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptiously intercept or expropriate any system, data or personal information;

      16. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation.

   5. Services may be made available for free of cost or for a specified cost as may be decided by the Company from time to time.

   6. Third-Party Fees:

      Third-Party Fees: You may incur access or data fees from third parties (such as your internet provider or mobile carrier) in connection with your use of Services and of Portal. You are solely responsible for all such fees.

   7. Updates:

      You may need to install updates to the Portal or related software that we introduce from time to time to use of the Portal. Services originating from the Portal may communicate with the servers from time to time to check for available updates to the Services and to the functionality of the Portal, such as bug fixes, patches, enhanced functions, missing plug-ins and new versions (collectively, "Updates"). Your use of the Services you have installed requires that you have agreed to receive such automatically requested Updates.

   8. Accuracy of Information:

      You agree that the information entered by you while profile creation/ updation or using any of Services is true, current, complete and accurate in all respects. The Company is not responsible for any losses arising out of discrepancy in your data. You are solely responsible for maintaining confidentiality and security of your user account and for all activities that occur on or through your user account. The Company is not responsible for any losses arising out of the unauthorized use of your user account.

   9. The user agrees and acknowledges that the Company shall send commercial communication to the user in relation to the Services availed by the Company.

9. LIABILITY DISCLAIMER:

   1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF, OR INABILITY TO USE OR ACCESS, THE APPLICATION OR FOR ANY SECURITY BREACH OR ANY VIRUS, BUG, UNAUTHORIZED INTERVENTION, DEFECT, OR TECHNICAL MALFUNCTIONING OF THE APPLICATION, WHETHER OR NOT FORESEEABLE OR WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ANY OTHER CLAIM ARISING OUT, OF OR IN CONNECTION WITH, YOUR USE OF, OR ACCESS TO, THE APPLICATION OR THE CONTENT. FURTHER, THE COMPANY SHALL NOT BE LIABLE TO YOU FOR ANY TEMPORARY DISABLEMENT, PERMANENT DISCONTINUANCE OR MODIFICATION OF THE APPLICATION BY THE COMPANY OR FOR ANY CONSEQUENCES RESULTING FROM SUCH ACTIONS.

   2. YOU SHALL BE SOLELY RESPONSIBLE FOR OBTAINING AND MAINTAINING ANY EQUIPMENT AND ANCILLARY SERVICES (INCLUDING THE PAYMENT OF ANY ADDITIONAL FEES THEREFORE) REQUIRED TO CONNECT TO, ACCESS OR OTHERWISE USE THE SERVICES, INCLUDING, WITHOUT LIMITATION, MODEMS, HARDWARE, SERVERS, SOFTWARE, OPERATING SYSTEMS, NETWORKING, WEB SERVERS, INTERNET AND TELEPHONE SERVICE (COLLECTIVELY, “EQUIPMENT”). YOU WILL ALSO BE RESPONSIBLE FOR MAINTAINING THE SECURITY OF THE EQUIPMENT AND FOR ALL USES OF THE EQUIPMENT WITH OR WITHOUT YOUR KNOWLEDGE OR CONSENT.

   3. YOU ARE SOLELY RESPONSIBLE FOR THE CONTENT AND OTHER MATERIALS YOU TRANSMIT THROUGH THE SERVICE OR SHARE WITH OTHER USERS OR RECIPIENTS. YOU WILL NOT TRANSMIT ANY CONTENT THAT YOU DID NOT CREATE OR THAT YOU DO NOT OWN ALL RIGHT, TITLE AND INTEREST IN AND TO, INCLUDING, WITHOUT LIMITATION, ALL COPYRIGHT AND RIGHTS OF PUBLICITY CONTAINED THEREIN.

   4. THE COMPANY AND/OR ITS RESPECTIVE AFFILIATES MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS AND ACCURACY OF THE INFORMATION, SOFTWARE AND SERVICES AND RELATED CONTENT CONTAINED ON THE APPLICATION FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE AND SERVICES AND RELATED CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE COMPANY AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, AND SERVICES AND RELATED CONTENT, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

   5. YOU SPECIFICALLY AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE FOR UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH THE APPLICATION. YOU SPECIFICALLY AGREE THAT THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL SERVICES OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. YOU SPECIFICALLY AGREE THAT THE COMPANY IS NOT RESPONSIBLE FOR ANY SERVICES SENT USING AND/OR INCLUDED IN THE APPLICATION BY ANY THIRD PARTY.

10. TERMINATION (TEMPORARY AND PERMANENT DISABLEMENT):

    1. Unless otherwise provided in these Terms, the Services offered to you may be terminated by the Company without assigning any reasons at any time at the sole discretion of the Company. Upon termination / suspension, you shall not have the right to use or access the Portal/Services.

11. GOVERNING LAW AND DISPUTE RESOLUTION:

    1. These terms and conditions are governed and construed in accordance with the laws of India. The courts in Mumbai shall have exclusive jurisdiction to hear disputes arising out of these terms.

12. FORCE MAJEURE:

    1. The Company shall be under no liability whatsoever in the event of non-availability of any portion of the Portal or subscribed content occasioned by act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, failure of any public utility, manmade disaster, infrastructure failure or any other cause whatsoever beyond the control of the Company.

13. SEVERABILITY:

    1. If any of the provisions of these Terms are deemed invalid, void, or for any reason unenforceable, that part of these Terms will be deemed severable and will not affect the validity and enforceability of any remaining provisions of these Terms.

14. CONTACT DETAILS:

    1. Reliance Corporate Park, TC 23, 5th Floor B Wing, Thane Belapur Road, Ghansoli, Navi Mumbai 400701 Email: care.jiocloud@jio.com

    2. Mrs. Radha Nair, Reliance Corporate IT Park, TC-22, Thane Belapur Road, Ghansoli, Navi Mumbai 400701 Email: grievance.officer@jio.com

JioCloud Monthly Grievance Report